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Faq

Shipping

  1. Do you Ship Outside Nairobi

Yes, we ship all over Kenya. Shipping or logistics costs will apply depending on location.

2. How long will it take to get my order?

Deliveries within Nairobi will take 24 hours and those outside will take 3 days maximum. Delivery details will be provided in your conformation email.

3. What shipping carriers do you use?

We have partnered with all the main local courier and we will work with the customer’s preferred company for all logistics outside Nairobi.

Product

  1. Can I return my Product?

Yes, if there is a manufacturer concern and if there are any concerns on warranty that we Should look into. Email us directly and team will take you through the process. This will be within the required days.

2. How do I return my product?

Send an email to us on info@saluteiworld.com and you will be guided accordingly.

3. Can I Enjoy Financing Facilities for online Purchases?

Yes, you can and team can always take you through the process.

Service/Repair

  1. Can Salute iWorld Repair my device?

Yes, we have certified Technicians that will attend to your gadgets. Submit your details of the device problem on the device booking form.

2. How long with the repair Take?

This is on a case by case basis and the Technicians will confirm upon receipt of the product.

Payment

  1. Are my payments Safe?

Yes, all your mpesa, paypall and card payment are safe and upon payment receipt Salute team will communicate in 12 hours maximum.

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